Administrator / PA

EA Recruitment have been instructed by our client, an independent estate agency which has been established for over 25 years specialising in Central London to recruit an Administrator/PA to join their successful team.

As an Administrator/PA you will provide comprehensive administrative and operational support to the Director and wider office team. This is a varied, front-facing role within a small estate agency, requiring excellent organisation, communication, and customer service skills.

The position is ideal for someone looking to develop their career in property, with a clear opportunity to progress into a Lettings Agent role as experience, knowledge, and responsibility increase.

Duties/responsibilities:
• Answer incoming telephone calls, direct calls appropriately, take accurate messages, and manage general telephone system matters.
• Greet clients and visitors professionally, offering assistance and property information as required.
• Manage diary scheduling for the Director, including appointments and viewings.
• Organise office filing systems, archiving, and general document management.
• Type correspondence including letters, sales, lettings, and general documentation.
• Provide full PA support to the Directors.
• Monitor, order, and maintain office supplies.
• Process office invoices and deal with office-related administration.
• Arrange office equipment servicing, maintenance, and contractor call-outs when required.
• Update and maintain the lettings and sales databases accurately.
• Liaise with contractors and provide access to properties when required.
• Deal with tenant maintenance issues, logging and following up repairs where appropriate.
• Undertake occasional property viewings and provide access for potential tenants and purchasers.
• Support sales and property management administration, including filing and record keeping.
• Conduct and monitor all relevant Anti-Money Laundering (AML) and Client Due Diligence checks in line with current regulations, including verifying client identification, maintaining accurate records, and ensuring compliance before transactions proceed.


Experience/skills required:
• Intermediate working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organisational and time management skills.
• Ability to work to tight deadlines and manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Confident and professional telephone manner when dealing with landlords, tenants, and contractors.
• Problem-solving ability and proactive approach to work.
• High standard of customer service and interpersonal skills.
• Ability to work independently as well as part of a small team.
• Previous experience in an estate agency, lettings, or property environment.
• An interest in developing a career in residential lettings.

Package/benefits:
• £30k salary pa.
• Working hours: Monday to Friday 9.00am - 5.30pm
• 28 days holiday including bank holidays
• Opportunity to progress into Lettings

To apply for this role please send your CV or alternatively contact the team at EA Recruitment to discuss your specific requirements within the estate agency/property sector.