A day in the life of a negotiator.  

MONDAY - FRIDAY

8:45am

Arrive at the office, make a cup of tea/coffee and prepare for your morning meeting.

9am – 9:30am Morning meeting

Your morning meeting is a very important start to your working day. You will attend the meeting with your manager and the rest of your team and discuss;

• What viewings took place the day before.  Share ideas about overcoming any objection other negotiators might have encountered whilst viewing available properties (stock).
• What applicants have been registered, questions that may have not been asked when registering, what properties they would be best matched to.
• Assessing applicant and property owners motivation level and how best to process the sale or let of their property.

9:30am-10:00am Chase ups

This time would be for you to chase any enquires that have came through over night and to speak to potential buyers to take offers on properties you might have viewed in the days leading up.

10am- 12:00pm Call out time

Call out time is simple. You would concentrate on booking as many viewings on as many properties as possible. Confirming the booked appointments with your Vendors (sellers) or Landlords (if applicable) and documenting these appointments in the relevant places for admin purposes and performance tracking.

Calls would probably go something along the line of :

Negotiator		"Hi Mrs Jones, its X from 321 Estates, how are you today ?"
Mrs Jones		"Hi X I’m fine thanks, how are you?
Negotiator		"Great thanks, I’m just giving a quick call to see if you’re still looking for a 1 bed flat ?"
Mrs Jones		"yes I am, what have you got?"
Negotiator		“Ok I’ve just been instructed on a lovely 1 bed, it’s in very good condition, has a big bedroom, garden and its circa 5-7 minutes walk to the tube station that goes straight into central London. It also comes well within your budget, what day would you like to go and have a look?”
Mrs Jones		"How does tomorrow sound?"
Negotiator		"Tomorrow is good, am or pm?"
Mrs Jones		"Lets do it on my lunch break, so how does 12 noon sound?"
Negotiator		“Great, would you like to meet me at the property or here at the office?”
Mrs Jones		"I’ll be driving so I’ll meet you there."
Negotiator		"Great, see you then, give me a call if you run into any problem and I’ll do the same."
Mrs Jones		"Will do see you then, bye."

 

12pm-2pm Lunch and Viewings

This time is specifically to carry out as many viewing appointments, so you’ll have pockets full of keys and be running around frantically trying to do as many viewings as possible and squeeze in a bit of lunch in between. This is NOT a job you’ll be able to take a 1 hour lunch break.  In estate agency negotiators don’t do long lunches.

2pm – 4pm Call out time

You will be finishing calling through the list from the morning, chasing up the people you have left messages for in order to maximise the number of viewings achieved.

This job is about numbers and the understanding of them. Every door you open is a new opportunity to earning commission. 

4pm – 6pm Viewing time

Once again this time is solely dedicated to showing all the properties you can.

SATURDAY

9am till late afternoon (approximately 3pm-4pm)

This time is again to conduct as many appointments as possible, taking out all the people with the more demanding week day schedules who want to view your properties.

Additional:

The more you show the more you earn. If your average commission you earn is worth £400 and you have to do 10 viewings in order to get an acceptable offer every viewing you conduct is worth £40 it’s as simple as that.

Use this guide loosely as most companies have a different way of working but this is a general daily structure for a few of the more successful companies at the moment.