BLOCK MANAGER JOB DESCRIPTION

Entry level experience/qualifications

  • Minimum 1 years’ experience in a Block/Property Manager role
  • Knowledge of all legislation relating to property
  • Industry recognised qualifications such as ARMA and ARLA are advantageous

Responsibilities
  • Keep up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge
  • Be able to read and understand leases from many perspectives and foresee likely issues arising from individual leases. Ensure any direct reports understand a lease, coaching and mentoring where necessary
  • Day to Day Management of Property Portfolio, proactively develop service levels across the portfolio to exceed client expectations, advising client of management set-up
  • Respond to all correspondence within a suitable time period
  • Ensure that team members demonstrate and apply an understanding of all the agreements in place including legislation and codes of practice
  • You should regularly visit the properties in your portfolio and to carry out a thorough site inspection on each visit
  • Follow up all visits with a site inspection report
  • Always make sure residents are aware of you visiting, so it will allow them to talk to you if necessary and promote your regular visits
  • To keep up-to-date with best practice it is recommended that you study the Landlord and Tenant Acts 1985 and 1987, particularly S20 and L&T 1985, the Commonhold and Leasehold Reform Act 2002, and documents from ARMA, IRPM, IOH etc.
  • Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors. No orders to contractors outside statutory limits unless consultation procedures followed
  • Regularly liaise with the Insurance Administrator to ensure you are aware of any claims, and ensure claims are dealt with in a timely manner
  • While carrying out site inspections, identify any potential insurance risks across your portfolio
  • Work together with Credit Control and Purchase Ledger departments on queries and always have an understanding of the accounting process entailed when chasing debt or paying contractors.
  • Personal Work Planning and Time Management
  • Introduce innovative ways to improve what we do and to anticipate and alleviate potential problems. Put measures in place to prevent problems recurring and ensure speedy progress and problem resolution
  • Attend regular meetings to update team and encouraging team members to contribute
  • Constantly review record keeping procedures for self and team, implementing changes as required
  • Ensure that accurate and timely records are kept i.e. work orders, visit reports, holiday notes etc.

Objective

You will be the Property Manager to the Residential Blocks within your dedicated portfolio. You will provide a cost effective, efficient, customer focussed service whilst maintaining client retention.

Skills

  • Good communication skills
  • Be able to communicate with all relevant parties in an understandable and business-like manner
  • Problem solving/creativity
  • Decision making skills
  • Leadership skills
  • Customer service skills

Salary/bonus details
  • Basic salary between £20 - £40k dependent on experience
  • Monthly and annual bonuses rewarded based on performance

For any more info on looking for jobs in Estate Agency contact E A Recruitment

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